- Sites covered by this privacy statement
- Types of information we collect
- Children’s privacy
- How we use your information
- Who we share your information with
- Your privacy preferences and opting out
- Your information and third-party companies
- Access to and accuracy of your information
- Keeping your information secure
- Changes to this Statement
- Contacting us
1. Sites covered by this Privacy Statement
This Privacy Statement applies to all Trade Paints Limited owned websites and domains.
Links to non Trade Paints Limited websites
2. Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.
This is information that is associated with your name or personal identity. Trade Paints Limited uses personal information to better understand your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Trade Paints Limited. We take seriously the trust you place in us. Trade Paints Limited will not sell, rent or lease your personal information to others.
You can order products or services, request information and subscribe to receive marketing information such as newsletters and offers. The types of personal information you provide to us on these pages may include name, address, phone number, mobile number, e-mail address, user IDs and passwords, billing address and transaction information and contact preferences. We do not hold credit card information, this is held as appropriate by WorldPay when you submit your card details for an order.
To personalise our website, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics and experiences with our products or services. Providing this additional information is optional.
This is data about usage and service operation that is not associated with a specific personal identity. Trade Paints Limited collects and analyses non-personal information to evaluate how visitors use the Trade Paints Limited websites.
3. Children’s privacy
Trade Paints Limited is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Trade Paints Limited does not knowingly collect information from children under the age of 13 and Trade Paints Limited does not target its websites to children under 13.
4. How we use your information
Trade Paints Limited uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits and to personalise promotional offers. Occasionally we may also use your information to contact you for market research regarding Trade Paints Limited products or services. We will give you the opportunity to choose your privacy preferences regarding such communications (see section 7, “Your privacy preferences and opting out”).
In order to offer you a more consistent and personalised experience in your interactions with Trade Paints Limited, information collected through one Trade Paints Limited service may be combined with information obtained through other Trade Paints Limited services.
Non-personal data is aggregated for reporting about Trade Paints Limited website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
5. Who we share your information with
Trade Paints Limited will not sell, rent or lease your personal information to others. Trade Paints Limited will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Trade Paints Limited shares customer information across Trade Paints Limited-owned business entities and companies working on our behalf, but only as described above in “How we use your information.”
Trade Paints Limited contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in “How we use your information.” Suppliers and service providers are required to keep confidential the information received on behalf of Trade Paints Limited and may not use it for any purpose other than to carry out the services they are performing for Trade Paints Limited. These service providers may change or we may contract with additional service providers to better accommodate our customers.
Trade Paints Limited will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorised information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of Trade Paints Limited; or (iv) to protect the personal safety of Trade Paints Limited employees and third parties on Trade Paints Limited property.
6. Your privacy preferences and opting out
To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, software updates, etc.), use either of the following methods:
Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication
Write to the Trade Paints Limited Privacy Office – be sure to provide your name, e-mail and postal address, and relevant information about your Trade Paints Limited subscriptions and registrations
7. Your information and third-party companies
Certain Trade Paints Limited services are linked with those from unrelated third-party companies, some which offer you the option to share the personal data you provide with both Trade Paints Limited and the third party. We will not share your personal information with those third-party companies unless you make that choice.
8. Access to and accuracy of your information
Trade Paints Limited strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with on-line access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity.
9. Keeping your information secure
Trade Paints Limited is committed to protecting the information you provide us. To prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Trade Paints Limited has in place appropriate physical and managerial procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.
10. Changes to this Statement
If there are updates to the terms of Trade Paints Limited’ On-line Privacy Statement, we will update our website accordingly. For material changes to this Statement, Trade Paints Limited will provide notification to affected customers.
11. Contacting us
Trade Paints Limited, Drury Lane, Ponswood Industrial Estate, St Leonards-on-Sea. TN38 9BA